Software Coordinator Roles

Software Coordinator Roles

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Contents

[edit] Responsibilities

[edit] General

  • Attend the 9:30 coordination meeting
  • Be the primary point of contact for software problems during their shift (daytime and nighttime), requesting help from other people in the group as needed.
  • Whenever following up on a new issue (not yet documented in the wiki) that has the potential to recur, the software engineer performing the investigation is responsible for adding the details to the Wiki. There should be a troubleshooting section for each system we have (see the wiki guidelines here).
  • At the end of his/her shift, the software coordinator will write a brief summary, detailing outstanding issues and interesting problems encountered. The report will be included in the Software Operations Meeting notes.

[edit] Fault reports

  • Faults should be assigned prior too, or during the 9:30 meeting.
  • The Software Coordinator is responsible for followup on all FRs during their shift. They can offload to the rest of the team at need.
  • Software related faults are assigned to the individual investigating the FR.
  • Keep track of the pending fault report and make sure other people update the fault reports assigned to them.
  • Create Jira REL tasks for fault reports closed as long term fix (LTF). The REL task should have a reference to the fault report URL in a comment if only one instance, or to the master fault if there are duplicates.
    • Add the URL to the LTF REL task in the solution field when closing the fault.
    • The reference to the FR in the REL task should be entered in Requirement ID field.

[edit] Change Requests

  • Check for new change software-related requests and take care of them (daily). The default assignee will be the software coordinator unless the CR was submitted by someone in the SWG.
  • Follow up on CR reports assigned to other people in the group and make sure they take care of them.
  • Seek approval for CR that has the potential to hold up operations or other tasks.

[edit] Shift Checklists

[edit] Start of the shift

  • GN: Change the Nighttime Callout number.
  • GS: Hand over the Software Coordinator Cell Phone (fully charged!).

[edit] End of the shift

  • Check for any software pending change requests.
    • Complete any fault reports assigned to the SWC in their shift.
    • Send reminder to other people to complete outstanding fault reports.
  • Check for any pending fault reports.
    • Coordinate with the next SWC to see who will take care of fault reports just received.
    • Send reminder to other people to take action of fault reports assigned to them.
  • Make sure that any unassigned software fault reports are assigned to someone in the group.
  • Make sure that any Jira tasks associated to fault reports closed as long term fix during the week are labeled LTF.
  • Ensure there are no uncommitted GEA configuration changes (pages and channel config)
  • CompleteSci/Eng meeting notes(Meeting date > SW Report) for the week.
    • In case you need to assist the meeting, the Zoom ID is 938 883 300(GN? - seems wrong) / 133 243 602(GS)
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